Frequently Asked Questions

Everything you need to know about bringing Somerset House quality into your home.

What is the standard shipping timeframe for furniture?

Most of our handcrafted furniture pieces are delivered within 7-14 business days. White-glove delivery services may require additional scheduling time depending on your location.

Do you offer international shipping for home decor?

Currently, Somerset House ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger fragile items during transit.

What is your return policy for home textiles and accessories?

We accept returns on unused textiles, rugs, and accessories within 30 days of delivery. Items must be in their original packaging with all tags attached to be eligible for a full refund.

Are your wood products sustainably sourced?

Yes, we are committed to environmental responsibility. All Somerset House wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger furniture purchases.